Refund policy

Warranty:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@atlascarlink.com.

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@atlascarlink.com.

Full payment of the invoice is due upon completion of the service. Any balance remaining unpaid after a period of 30 days will incur a flat administrative late fee of $60, as well as an interest rate of 2% per month (24% per year) on the total outstanding balance, as stipulated on the original invoice.

Furthermore, the execution of any warranty service associated with the product or installation will be automatically suspended as long as the account displays an unpaid balance. No warranty claims or service interventions will be processed or honored until the initial invoice, administrative fees, and applicable interest have been paid in full. Complete payment will automatically restore your warranty status for the remainder of its term.

Restocking Fee:
If the return is requested for personal reasons (without a product defect), a 22% restocking fee will be applied to the total order amount. These fees cover the cost of processing and restocking the item.

You can always contact us for any return questions at support@atlascarlink.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we’ll contact your to make a new purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to claim a return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@atlascarlink.com.